We highly recommend watching the informative video below, which features AJ Lanigan the formulator of Better Way Health™ Beta Glucan, and Better Way Health CEO Reggie Black.

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-free accounts that can be used to pay for qualified health expenses. These accounts are usually set up and managed by an HSA or FSA administrator, and you should have access to said HSA/FSA administrator through your employer (ask your HR department!).

HSAs are typically associated with a high-deductible health plan, and funds do not expire. FSAs are independent of your health plan, and funds elections occur in October-November each year for the following calendar year. FSA funds expire every calendar year.

Unfortunately, HSAs and FSAs are not available outside of the US, and self-employed individuals (who do not have an HSA from a previous employment) do not qualify for HSAs or FSAs.

Truemed partners with merchants and brands, like Better Way Health, to enable qualified customers to use HSA/FSA funds on qualified products and services. Truemed partners with a network of individual practitioners who evaluate customers’ eligibility and issue Letters of Medical Necessity to qualifying customers, thereby saving customers money on legitimate medical expenditures.

Truemed is backed by best-in-class investors, including functional medicine pioneer Mark Hyman and founders from Thrive Market, Eight Sleep, and Levels.

Reimbursement flow video walk through

Payment integration flow video walk through

HSA/FSA accounts were created so individuals could use pre-tax money to pay for health-related expenses. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $3,850 pretax to their HSA per year, or $7,750 for a family (plus an additional $1,000 if you are at least 55 years old Individuals can contribute up to $3,050 pretax to their FSA per year (with an additional $500 in employer contributions allowed). Almost every qualified individual will save between $1,000 and $2,000, depending on their state and tax rate.

In order to determine whether certain products or services are legitimate health-related expenses, HSA/FSA plan administrators often require a letter from a licensed practitioner. This letter is called a “Letter of Medical Necessity.”

Using your HSA/FSA funds on eligible health-related products or services sold by Truemed’s partner brands can result in significant savings. HSA/FSA accounts allow you to use pre-tax dollars to purchase the approved health-related products and services you need.

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer for information on your HSA or FSA!

Unfortunately, Truemed is currently only available in the United States.

Yes! You can use your HSA/FSA card. Once you pay with your card and complete the survey, all you need to do is keep an eye out for the Letter of Medical Necessity that we will send you, and hold onto it for the next 3 years.

If you prefer to use your regular debit/credit card, you are welcome to do that. There is however a reimbursement process you will need to go through with your administrator. Check out this article to get a comprehensive understanding of the reimbursement process.

Generally, it takes 24-48 hours. If you aren’t seeing your letter in your inbox, check spam, then reach out to Truemed at support@truemed.com for help!

If you do not qualify, you are able to reapply for HSA/FSA spending at a later date.

Like your normal bank account, you generally need to have the funds to cover the purchase to avoid a rejection/declined transaction.

Please contact Truemed at team@truemed.com so they can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

For most Americans, open enrollment is in the last four months of the year. Simply elect to increase contributions to your HSA or FSA during this time and you can begin shopping with Truemed merchant partners. Starting on January 1st, qualified individuals will be able to spend their entire HSA or FSA amount on products that a licensed practitioner recommends. These funds will be pulled from your paycheck, before tax withholding, by your HSA/FSA administrator in equal installments throughout the year.

Customers will go through our normal return/refund process. One thing to note is that HSA/FSAs can sometimes have longer processing times than a normal bank. If you have not received a refund in 15 business days, our team can contact Truemed to investigate further.