Order Questions & Answers

-Place an order anytime on our website at https://www.betterwayhealth.com/

-Our website is 100% Secured, PCI Compliant, and scanned daily for malware to ensure your information remains safe

-You can also give us a call at 800-746-7640 or +001 678 5601808 (INTL) to place an order over the phone during our Office Hours (M-F 9am-5:30pm EST) – Our Amazing Customer Experience Specialist (ACES) team is always here to serve

-You may also be interested in our Subscribe & Save program that allows you to place a recurring order for your favorite evidence-based products to save you time and money

Can’t find your answer in our support center? Contact us directly.

You can check the status of your order by referencing your Shipping Confirmation email or online by logging into your customer account: https://www.betterwayhealth.com/account/login

We can do our very best to modify your order after it has been placed if it has not shipped. The quickest and easiest way to make a change to your order is by phone at 800-746-7640 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. We try and ship all orders on the same day they are placed, so please notify us of any changes as soon as possible. Any modifications, cancellations, etc. cannot be guaranteed once an order is placed. However, returning an order is always an option under our 60-Day Money Back Guarantee if you need to do so.

We can do our very best to modify your order after it has been placed if it has not shipped. The best and easiest way to make a change to your order is by phone at 800-746-7640 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. We try and ship all orders on the same day they are placed, so please notify us of any changes as soon as possible. Any modifications, cancellations, additions, etc. cannot be guaranteed once an order is placed.

Yes, many of our customers love to order by phone with one of our Amazing Customer Experience Specialists (ACES). Simply call us at 800-746-7640 or +001 678 5601808 (INTL) during our business hours (M-F 9am-5:30pm EST) and we will be glad to assist with placing your order.

Unfortunately, we do not accept payment by Check or Money Order. However, we do accept all major credit cards, PayPal, Apple Pay, Google Pay, and even cryptocurrency.

We work very hard to ensure we never run out of stock, but occasionally things happens in production that is out of our control. In the event a product is out of stock, we will still honor promotional offers, unless otherwise noted. For example, if we are running a "while supplies last" promotion, the discount or special would not be available once sold out.

Yes, we offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label that can be printed and attached to your return package. When the products are received by our fulfillment team, we will issue a refund for the products returned.

Our Fulfillment Team does their very best to make sure each order is packed quickly and accurately. However, mistakes can occur, and if this applies to you, we sincerely apologize. Just contact our team and we will always make it right as quickly as possible.

If you are in the United States and have not received your order after 7 business days: please let us know and we will be glad to contact the shipping carrier to get further information regarding the status of your order.

If you are outside the United States and have not received your order after 20 business days: please let us know and we will be glad to contact the shipping carrier to get further information regarding the status of your order.

You can check the status of your order by referencing your Shipping Confirmation email or online by logging into your customer account: https://www.betterwayhealth.com/account/login

Can’t find your answer in our support center? Contact us directly.

We can do our very best to stop your order after it has been submitted, as long as it has not shipped. The best and easiest way to stop your order is by phone at 800-746-7640 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. We try and ship all orders on the same day they are placed, so please notify us about changes as soon as possible. Any modifications, cancellations, etc. cannot be guaranteed once an order is placed. However, returning an order is always an option under our 60-Day Money Back Guarantee if you need to do so.

We can do our very best to change the address on your order if it has not shipped. The best and easiest way to request an address change is by phone at 800-746-7640 or +001 678 5601808 (INTL) M-F 9am-5:30pm EST. Address changes cannot be guaranteed once an order is placed, but we will do our very best to communicate these changes with our Fulfillment Center.

This Online Calculator can help you estimate the cost of purchasing items from the U.S. and shipped to Canada. It will let you know what Duties, Tax (GST), Brokerage fees, and disbursements may apply. It will also convert the currency rate for you in 1 easy step.

Unfortunately, it's nearly impossible to keep up with constantly changing policies/laws in each respective country. You are responsible for assuring that the product can be lawfully imported to your destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. It is best to check with your Customs office.

All Prices will be listed in U.S. Currency

We have thousands of customers all over the world and have shipped to numerous countries around the globe. The best way to figure out whether or not we ship to your country is during the checkout process. If you select the country list and your country is not shown, this essentially tells you we cannot ship to that particular country for a variety of reasons (i.e. Customs issues, restrictions, etc.)

For US Orders, most packages will ship via Standard Shipping -- Packages begin with a starting carrier and final delivery is provided by your local Post Office.

For an additional charge, there are premium shipping services available, most notably via UPS.

International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery).

Yes, for an additional charge we offer expedited shipping options for most US Orders and International Orders. These options will be available during the checkout process.

List of U.S. States/Territories Currently Excluded from Expedited Options*:

Alaska
American Samoa
Micronesia
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
U.S. Virgin Islands

*Subject to change

General Shipping Info
International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery), depending on which option you select at checkout. However, the default shipping option is Standard Shipping, since it is the most cost-effective option.

Please Note: All International orders are subject to additional duties & taxes depending on your country’s laws and policies. We cannot manipulate/lie on customs forms. Product values listed on the commercial invoice are set regardless of purchase price/discounts and cannot be changed.

Customs
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim "Merchandise". Please do not ask us to claim a "Gift" or other incorrect description.

Some countries allow for importation of otherwise disallowed products "for personal use only", but not for resale. Check with your Customs office.

All Prices will be listed in U.S Currency

International Returns Policy
We offer a 60-Day Money Back Guarantee on all orders! When the products are received by our Fulfillment Team, we will issue a refund for the products returned. It's that simple!

For International returns, you can return your order directly to Better Way Health 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage is the responsibility of the customer for international orders. Once the return is received, a refund will be processed for the items received minus the original shipping cost.

Everyone loves to receive their package as soon as possible and we do our absolute best to ship all orders in a timely manner. Nearly every order placed during weekdays will ship out same-day if placed before 2pm EST.

If your order is placed over the weekend or on Friday afternoon (after 2pm EST) your package will most likely ship out the following Monday (excluding Holidays).

Once your order leaves our Fulfillment Center, it will arrive to you in about 3-5 business days (US Orders) if you select the Free Ground Shipping method. For those who need orders quicker, we offer several expedited options for an additional charge. You can view all of those options during the checkout process.

International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery).

Please Note: All International orders may be subject to additional duties & taxes depending on your country’s laws and policies. We cannot lie/manipulate the customs forms. Product values listed on commercial invoice are set regardless of purchase price and cannot be changed.

Everyone loves to receive their package as soon as possible. We do our absolute best to ship orders to you in a timely manner. Nearly every order placed during weekdays will ship out the same day if placed before 2pm EST.

If your order is placed over the weekend or on Friday afternoon (after 2pm EST) your package will most likely ship out the following Monday (excluding Holidays).

Once your order leaves our Fulfillment Center, it will arrive to you in about 3-5 business days (US Orders) if you select the Free Shipping method. For those who need orders quicker, we offer several expedited options for an additional charge. You can view all of those options during the checkout process.

All orders over $75 come with Free Shipping anywhere in the United States!

Return Policy
We offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label (US Orders) that can be printed and attached to your return package. When the products are received by our Fulfillment Team, we will issue a refund for the products returned.

International Orders
International orders will ship via Standard Shipping (14-21 business day delivery) or UPS Worldwide Expedited (7-10 business day delivery), depending on which option you select at checkout. However, the default shipping option is Standard Shipping, since it is the most cost-effective option.

Please Note: All International orders are subject to additional duties & taxes depending on your country’s laws and policies. We cannot manipulate/lie on customs forms. Product values listed on the commercial invoice are set regardless of purchase price/discounts and cannot be changed.

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Betterwayhealth.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. In addition, we can not by law alter any customs information, please do not ask us to claim less than the actual sale amount.

For a description of the package contents on the Customs form, we claim “Merchandise”. Please do not ask us to claim a "Gift" or other incorrect descriptions.

Some countries allow for the importation of otherwise disallowed products "for personal use only", but not for resale. It is best to check with your Customs office.

All Prices will be listed in U.S. Currency

International Returns
All international orders are eligible for our 60-Day Money Back Guarantee. However, returning unopened items is the responsibility of the recipient.

We offer a 60-Day Money Back Guarantee on all orders! Once your return is approved, we will email you a return label that can be printed and attached to your return package (US Orders). When the products are received by our Fulfillment Team, we will issue a refund for the products returned. It's that simple!

For International returns, you can return your order directly to Better Way Health 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage is the responsibility of the customer for international orders. Once the return is received, a refund will be processed for the items received minus the original shipping cost.

We're happy to accept returns within our 60-Day Money Back Guarantee if you are unsatisfied with your order.

Once a return request is communicated to our team and accepted, a prepaid shipping label will be sent via email - we cannot send return labels via standard mail.

If you do not have access to email and/or a printer, nor the ability/desire to print your label at a Print Shop (i.e. UPS, FedEx, etc.), you can return your order directly to Better Way Health 11551 East 45th Avenue, Unit C, Denver, CO 80239. The return postage would be the responsibility of the customer at that time. Once the return is received, a refund will be processed for the items received.

Anyone with an active Subscribe & Save account is automatically enrolled and will begin earning rewards credit after the 3rd Subscribe & Save order (applies to 4th order).

Rewards credit is a rewards benefit for Subscribe & Save Members when order milestones are achieved where you earn a percentage in store credit on your purchases that can then be redeemed on future orders.

You will begin earning rewards credit % on all of your orders when you achieve order milestones after your 3rd, 6th, and 12th orders.

Status Breakdown

Bronze
3 orders completed
Begin earning 2% rewards credit on orders 4-6

Silver
6 orders completed
Begin earning 3% rewards credit on orders 7-12

Gold
12 orders completed
Begin earning 4% rewards credit on orders 13+

The % you earn on your orders will be added to your account and will accumulate until you decide to redeem your credit on a future purchase.

After you log in, click the Manage Subscriptions tab. You will then see a tab on the right-hand side that says View your next order. If you scroll down underneath your order total, you will see where you can apply your available rewards credit to an upcoming order.

🎥 Viewing and accessing rewards credit

Yes, you may redeem your rewards credit and also use a coupon code if the code is still active and available.

Your rewards credit will remain in your Subscribe & Save account and if you reactivate your subscription you will be able to earn and redeem rewards credit once again.

If you reactivate your account, you will remain at your rewards status based on your number of orders.

Your rewards credit never expires and can be redeemed as long as you have an active Subscribe & Save account.

There is no limit to the amount of rewards credit you can earn as a Subscribe & Save Member. You can redeem your credit at any time on a future order.

Your rewards credit balance will go down when you redeem your credit on a future purchase. Another reason could be that you or someone you referred, canceled, or returned a purchase.

Currently, there is not an automated referral program. However, if you refer someone who has made a purchase, please let our ACES Team know and we will add a $10-$30 rewards credit to your Subscribe & Save account depending on the value of your referral order. We are very grateful for your referrals!

As a Subscribe & Save member, your orders go straight to the front of the line. In other words, we reward you for your loyalty by shipping your orders before anyone else and we reserve inventory just for your recurring order. It’s a small way of saying thanks for being a member.

Learn all about Subscriptions on our Subscribe & Save Page to get the best discounts on your favorite evidence-based supplements!

You can make any necessary changes to your Subscription orders by logging into your account, then click the Manage Subscriptions tab to access your Subscription details. From there, you can change/skip shipping dates, ship products immediately, add/remove products, cancel your subscription, apply coupon codes, change billing/shipping addresses, and update your payment method.

Important: If you need to update your Payment Method due to a declined transaction or another issue with your credit card, your order may not always process immediately after updating your Payment Method. This depends on the type of charge issue. Be sure to check your shipping dates once the card has been updated.

Walkthrough clip showing the various changes you can make to your Subscription orders/products

While there is not an official "Pause" or "Hold" option, you can "Skip" orders, and change your shipping dates as you see fit, for each product. You can push your next order date as far back as you would like, even 60 days or more, for example.

Once you log into your account, click the Manage Subscriptions tab. You'll then want to click Your Active Subscriptions (big orange button) to view your products and change your ship date(s). After clicking Update, your changes will be saved.

If you wish to skip a shipment for any product, simply click on the Skip button underneath each product to make the change (left side).

You can also click on the arrow next to each product itself, and it gives you the option to change your Subscription Frequency and Next Shipment Date.

Walkthrough video showing various ways to adjust your Subscription ship dates

There are many benefits to being a Subscribe & Save Member. Ultimately, we love to help save you time, money, and hassle.

Convenience

Never risk running out of your supplements
Guaranteed in Stock with First Priority
No strings attached. Change or Cancel anytime

Personalization

Customize your delivery schedule based on your dosage
Completely control your order: Add and remove Products, Change Dates, Skip Shipments
Reminder texts/emails for you to review or change your shipments before they leave our Fulfillment Center

Savings

Exclusive “Subscribe & Save” Pricing
Free US Shipping on orders over $75
The best way to get discounted pricing on our popular products

Learn more: https://www.betterwayhealth.com/pages/subscribe

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-free accounts that can be used to pay for qualified health expenses. These accounts are usually set up and managed by an HSA or FSA administrator, and you should have access to said HSA/FSA administrator through your employer (ask your HR department!).

HSAs are typically associated with a high-deductible health plan, and funds do not expire. FSAs are independent of your health plan, and funds elections occur in October-November each year for the following calendar year. FSA funds expire every calendar year.

Unfortunately, HSAs and FSAs are not available outside of the US, and self-employed individuals (who do not have an HSA from a previous employment) do not qualify for HSAs or FSAs.

Truemed partners with merchants and brands, like Better Way Health, to enable qualified customers to use HSA/FSA funds on qualified products and services. Truemed partners with a network of individual practitioners who evaluate customers’ eligibility and issue Letters of Medical Necessity to qualifying customers, thereby saving customers money on legitimate medical expenditures.

Truemed is backed by best-in-class investors, including functional medicine pioneer Mark Hyman and founders from Thrive Market, Eight Sleep, and Levels.

Reimbursement flow video walk through

Payment integration flow video walk through

HSA/FSA accounts were created so individuals could use pre-tax money to pay for health-related expenses. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $3,850 pretax to their HSA per year, or $7,750 for a family (plus an additional $1,000 if you are at least 55 years old Individuals can contribute up to $3,050 pretax to their FSA per year (with an additional $500 in employer contributions allowed). Almost every qualified individual will save between $1,000 and $2,000, depending on their state and tax rate.

In order to determine whether certain products or services are legitimate health-related expenses, HSA/FSA plan administrators often require a letter from a licensed practitioner. This letter is called a “Letter of Medical Necessity.”

Using your HSA/FSA funds on eligible health-related products or services sold by Truemed’s partner brands can result in significant savings. HSA/FSA accounts allow you to use pre-tax dollars to purchase the approved health-related products and services you need.

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer for information on your HSA or FSA!

Unfortunately, Truemed is currently only available in the United States.

Yes! You can use your HSA/FSA card. Once you pay with your card and complete the survey, all you need to do is keep an eye out for the Letter of Medical Necessity that we will send you, and hold onto it for the next 3 years.

If you prefer to use your regular debit/credit card, you are welcome to do that. There is however a reimbursement process you will need to go through with your administrator. Check out this article to get a comprehensive understanding of the reimbursement process.

Generally, it takes 24-48 hours. If you aren’t seeing your letter in your inbox, check spam, then reach out to Truemed at support@truemed.com for help!

If you do not qualify, you are able to reapply for HSA/FSA spending at a later date.

Like your normal bank account, you generally need to have the funds to cover the purchase to avoid a rejection/declined transaction.

Please contact Truemed at team@truemed.com so they can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

For most Americans, open enrollment is in the last four months of the year. Simply elect to increase contributions to your HSA or FSA during this time and you can begin shopping with Truemed merchant partners. Starting on January 1st, qualified individuals will be able to spend their entire HSA or FSA amount on products that a licensed practitioner recommends. These funds will be pulled from your paycheck, before tax withholding, by your HSA/FSA administrator in equal installments throughout the year.

Customers will go through our normal return/refund process. One thing to note is that HSA/FSAs can sometimes have longer processing times than a normal bank. If you have not received a refund in 15 business days, our team can contact Truemed to investigate further.